You have 24 hours from the time of your purchase to request a refund for physical products. After that time, all sales are final. Refunds do not apply to digital products (ebooks, and logo designs). Refund requests may be sent to email@example.com If your item is shipped within 24 hours of purchase, no refunds will be allowed.
Due to the hygienic nature of our products, all purchases are not exchangeable for ANY reason. All sales are final.
PROBLEMS WITH YOUR ORDER:
We only replace items for the following reasons: Item(s) have a manufactured defect or the wrong item was received. In these cases, contact us immediately at firstname.lastname@example.org with your order number, photos of damaged or defected items, and names of the product so that we may issue store credit for a replacement. Since products are subject to availability, we can not guarantee your item will be immediately ready for shipping.
I NEED TO CANCEL MY ORDER. WHAT DO I DO?
Once your order has been placed, you have 24 hours to request a refund, unless your order has already been shipped. Refunds are not allowed on digital products (ebooks, logos, etc.) After 24 hours, you can not cancel your order and all sales are final. You can send your cancellation request to email@example.com. Again, your request must be received within 24 hours from your purchase date and time.
MY ORDER DID NOT GO THROUGH, BUT I WAS STILL CHARGED, WHAT DO I DO?
Our servers are extremely secure and will deny any transaction that is flagged as potential fraud. Your billing address must match the address for the credit card on file. Your payment may also be declined if the card number, address, or zip code is entered incorrectly numerous times. We take our customers' identity seriously and this protects you as a consumer and us as a business. If you did not receive an email from Lash Fanatics Wholesale confirming your order, then your order did not process. Depending on your bank and the day of the week, the money goes back into your account within 3-10 business days. Please contact your bank for any questions regarding these types of issues.
My package says delivered, but I did not receive it. What should I do?
First attempt to locate your package by asking neighbors, and the carrier selected at checkout. If your order is not received by the next business day, please send us an email at firstname.lastname@example.org to make us aware. If you selected free shipping at checkout, your wholesale order was insured for $100 and a claim can be filed with the carrier. We will provide you with any information you need to file your claim. Once you have filed a claim you need to follow up with the carrier.
I paid for shipping insurance and there was an issue with my delivery, what do I do?
You will need to file a shipping insurance claim. This is found on the home page. You will need your email and order number to begin the process. Once you have entered your order number and email address, submit your claim. A member of our Lash Boss Customer Care Team will be in contact with you, to resolve the issue. Please allow 24-48 business hours for a response from the team.
Please understand, if you fail to pay for the additional shipping insurance, we will not replace, or refund your order.